MVA conversation intelligence

Calls

Every intake, outcome, quality signal, and handoff for The Steiner Law Firm.

Inbound calls

12.4% vs. last Tuesday

Answer rate

94%

3.1% above target

Qualified intakes

48.8% qualification rate

Retainers sent

6 pending attorney review

Data completeness

89%

2.7% this week

Call demand

Coverage by handler type

Human Voice AI

86calls today

12.4%

10a

12p

14p

16p

18p

Answering mix

Human vs. Voice AI

Human representatives3 intake specialists online

61 calls

Answer rate91%Qualified46%Avg. wait00:48

Maya Voice AIEnglish + Spanish · 24/7

25 calls

Answer rate100%Qualified48%Handoff16%

Intelligent call log

Today’s MVA conversations

3 live

CallerHandled byOutcomeDurationCase scoreQAFields

Human team performance

Representative scoring

Human reps

RepresentativeCallsQA scoreConversionCaptureTrend

SL#1Samantha LeeTop performer3496/10052%94%+4.8%

DC#2David ChenIntake specialist2891/10046%90%+2.1%

MT#3Maria TorresIntake specialist1988/10043%87%+1.7%

Autonomous answering

Voice AI performance

Voice AI

MayaMVA intake specialist · Live

93/100 QA

Calls handled25Containment84%Qualified48%Field capture92%Avg. latency640msHuman handoff16%

AI performance insight

Maya captures after-hours leads 46 seconds faster than the prior answering service while maintaining the firm’s required disclaimer and handoff rules.

Intake outcomes

Today’s conversion funnel

86 Calls answered100%71 Intakes started82.6%55 Intakes complete64.0%42 Qualified48.8%18 Retainers sent20.9%

Intelligence queue

Coaching & review

4 open